Refund policy

We want shopping with Renov8 Warehouse to be stress‑free. Here’s a simple overview of how returns and refunds work when you buy from us. 

 

30‑Day Change of Mind Returns 

Changed your mind? No problem - we offer 30‑day change‑of‑mind returns. 

You can return your item if: 

  • You contact us within 30 days of delivery 

  • The item is unused and uninstalled 

  • All original packaging is intact and resalable. We can also ask you to provide proof of purchase.  

  • 20% restocking fee will apply at the expense of customer 

What happens next: 

  • Once we receive and inspect the item, we’ll issue a refund if it is eligible for refund 

  • Return shipping costs are the customer’s responsibility. Original delivery fees are not refundable 

We can’t accept change‑of‑mind returns for: 

  • Installed or used products 

  • Custom‑made or special‑order items 

  • Clearance, discontinued or final‑sale items 

  • Items that have damaged packaging and that are not in the original condition 


Damaged, Faulty or Incorrect Items 

Please check your order as soon as it arrives. If something is damaged, faulty or Incorrect. Contact us within 24 hours of delivery with photos and your order number. 

Do not install or use the item until we resolve it. 

We’ll organise repair, replacement or refund - and cover return shipping where required. 

 

Any damage not reported within a 24 hour post delivery timeframe may void eligibility for a refund or replacement.
 

Manufacturer Warranties 

Many products sold by Renov8 Warehouse carry manufacturer warranties, including (but not limited to): Fienza, Johnson Suisse, Midea, Residentia Group (Inalto, Omega), Euro Appliances and more. 

Warranty claims are assessed in line with the manufacturer’s terms and may require: 

  • Proof of purchase 

  • Licensed installer invoice (for installed products) 

  • Product inspection 

If your product develops a fault within the product's warranty period, our team can process a warranty claim on your behalf with the relevant manufacturer to find a solution. 

 

Refund Timeframes: Once your return is approved - Refunds are sent back to your original payment method. This could take 5 -10 business days for processing.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 


How to Start a Return 

Just contact our team at orders@renov8warehouse.com.au with: 

  • Your order number 

  • Item details 

  • Reason for return 

  • Photos (if damaged or faulty) 

We’ll let you know the next steps.