Shipping policy

Shipping & Delivery Policy (for Online Products)

Our Shipping & Delivery Policy explains how we process and deliver orders across Australia. 


Where We Deliver 

We ship Australia-wide to residential and business addresses in all states and territories. Some carriers have limits for PO Boxes, Parcel Lockers, remote islands and certain heavy/oversized items - if this affects your order, we will contact you with options (street address, depot collection, or re-quote for a specialist carrier).  

 

Shipping Fees 

  • Flat rate: $9.95 shipping for orders under $199 (AUD). 

  • Free shipping: Orders $199 and above ship free Australia-wide. Big and bulky exclusions apply, such as Baths, Vanities, Sinks, Toilets,  Shower Screens and similar items* 


Shipping fee for big and bulky Items:

  • Toilets - $49 Flat Shipping Fee

  • Sinks - $49 Flat Shipping Fee

  • Vanity - $99 Flat Shipping Fee

  • Appliances - $99 Flat Shipping Fee

  • Baths - $149 Flat Shipping Fee

 

Notes: 

  • Surcharges may apply only if an item requires special handling (e.g., oversized baths, vanities, or mirror cabinets exceeding standard courier size/weight limits), lift-gate/tail-lift delivery, or delivery to difficult-access locations. If applicable, we’ll obtain your approval before dispatch.  
     

Order Processing, Dispatch & Tracking 

  • Processing time: We aim to pick & pack within 2 business days for in-stock items. 

  • If an item is out of stock, special order or made-to-order (e.g., certain finishes), we will notify you with an estimated dispatch window. 

  • You will receive a tracking link for your order within 48 hours of placing your order via email. You can use this link to track the estimated delivery date and time.  

 

General Estimated Delivery Timeframes  

Standard delivery after dispatch typically arrives in: 

  • Metro areas: 3-7 business days 

  • Regional/Rural: 4-10 business days (longer for remote locations) 

These are estimates only - actual timeframes depend on carrier network, distance, and item size/weight.  
 

Delivery Address Accuracy 

Please double-check your shipping address and contact details at checkout. If you need to change your address after ordering, contact us within 24 hours of placing your order - orders that have already been handed to the carrier may attract reroute fees charged by the carrier.

 

Damaged or Missing Items 

  • On delivery: Please inspect items on arrival. If you see visible damage/product issues, please take photos, and notify us within 24 hours so we can assist you further. 

 

Public Holidays & Peak Periods 

Dispatch and delivery may be slower during public holidays, end-of-year peak, and major sales events. We’ll post any service advisories on our site and at checkout. 

 

Contact Us 

If you have any questions about shipping or a current order, please contact our Customer Care team: 
Email: orders@renov8warehouse.com.au 
Phone:  1300 007 688
We aim to respond to your queries within 1 business day.